Generic Tenant Pay
Copyright © 2021 RealPage, Inc. All rights reserved. SPECTRA – Generic TenantPay Supplement Do not copy, distribute, or disclose contents in any form outside of your company without written permission from RealPage, Inc. Last Modified April 7, 2021 The Generic Tenant Pay Module will import electronic tenant payments made through a third-party tenant payment software such as PayLease.com. You will want to be sure that this software exports the payment file in .CSV format with the following headers:
Setup
The tenant ID Number can be generated in bulk by Portfolio, Building or All Buildings, under System Tasks > Spectra Utilities > Generate Tenant Payment ID’s
Once you have bulk generated the tenant payment ID’s for a building, you will not want to use the bulk generate method again, as it will over-write the existing tenant payment ID’s, and you will then need to update your file with the new ID’s. If you need to generate a tenant payment ID for a new tenant, you will want to do this under the tenant’s lease:
Go to Find Tenant > Leases > Drill Down On the lease > Drill down on the Lease Details > Double-Click in the TenantPay ID box to create the tenant payment ID.
Export Tenant Information
Spectra makes setting up your tenants in the payment application easier as well. You can create .csv format file that includes PropertyID, Tenant Name, Unit Number, Tenant Email Address, TenantPayNumber, Tenant Balance, Property Name and Stop Payment flag if applicable
1. Select to run by Portfolio, Building or All buildings
2. Click Create File for Upload to TenantPay Admin Portal to create a file.
3. Click Close to exit.
Importing the Payment File
To import the tenant payments, you will go to Banking > TenantPay Payments > Process TenantPay Payments > Import TenantPay Payments > Select the File. The tenant payments will appear under the Unassociated Payments tab. You will need to associate the payments using the drop-down menu under Tenant
Once all payments are associated, they will appear under the Associated Payments tab.
The Posting Date defaults to the current date however, it can be changed as needed. You can now click Create Batch.
A message will pop up, once the batch is created providing the receipts batch number.
To complete the process, go to Banking > Receipts > Select the batch referenced in the pop-up message.
You may edit this batch prior to posting by viewing the batch details. When you are satisfied that the batch is correct, you can post the batch as usual.
If you have manually keyed the data in Excel, you will need to save the file in .csv format. Click File > Save As > Name your file > Select File Type - .csv (Comma Delimited) Numbers starting with a Zero should be entered with an apostrophe before the leading zero (eg; ‘01210)
A template is available here and recommended for use for manual entry.
Note: This module was designed for use with a third-party tenant payments application other than TenantPay.com. If you intend to use TenantPay.com, you will want to use the Tenant Pay module instead of the generic tenant payments module.